Go cards, nice idea, poorly implemented

Acursed Go Cards!

This started as a reply comment to one of my previous posts, but as the ranting continued I thought it deserved its own post (especially since its so long since the original post).

So on the way home, Toowong train station is definitely one of the busiest 'off' stops. There is a pyramid set up where steps about 2 carriages apart both lead up to the same platform, and once up that platform, you must move to the single exit point like below:

|---|

X...|

|...|

A...B

|---|

Where X is the exit, A and B are where the two stair cases come up to the platform.

Anyway,X used to be a nice wide exit, which was great, as people would come up the two stair wells at the same time, and a steady stream of people could exit the station.

Now with Go cards, they have put go card 'barriers' up across this exit. There is small exit on the near side (close to A) of the exit, then next to that the barriers begin. Closest is a wide gate that is always open, then 3 or 4 narrow gates that only open when a go card is swiped. So what happens in practice?

For everyone exiting, the nearest exit is the non baricade exit. So those without a go card would prefer to exit there. Those with a go card that have to swipe then prefer the next closest exit, which is the open one that doesn't require a swipe.

So now when coming up the B exit without a go card, you have to cross a sea of people coming up from A and also B trying to get to that very narrow exit. If you can't make it there, you go the only other option, the open go card gate. If there are no go carders, you pass through quickly. But go carders pause and block the gate to swipe there card, so you get a backup.

The backed up line causes another person barrier to form, stopping any go carders from exit A from being able to get to other go card gates. So only the very few Go carders from exit B who have gone right early get a chance to use the narrow gates.

In general, you only see a few people using the narrow go card gates, and I've never seen anyone exitting from stair well 'A' use any of those narrow gates. These narrow gates take up half the previous exit space.

Now double the people are trying to fit through the left side of exit, and half of that space only allows oner person through at a time.

They took a very streamlined exit and screwed it up. Wish they'd looked at crowd dynamics. I choose to presume they were absolutely boneheaded in screwing this up, and it wasn't intentional to frustrate everyone into getting a go card.