So in sunny Brisbane we have three different mediums (is that the word?) which are integrated into our public transport system. Bus, Rail, and Citycat (there are ferries, which are a poor mans citycat ).
So they all have their uses, but one interesting thing I find is how their ticketing acquisition structure differentiates.
Bus - buy ticket from driver WHEN you get on
Train - buy ticket from vendor/machine BEFORE you get on
Citycat - buy ticket from vendor/mahine AFTER you get on
Which is better? Let's discuss buses vs trains for a bit, as this is what I have most exposure to.
You are running late for a train, you see it pulling into the station as you run to catch it. But you don't have a ticket. Do you jump on train without a ticket and risk a fine, or buy a ticket but accept you will miss that train, possibly waiting half an hour for another? But you run to a bus stop just as the bus is arriving! hurruh you made it. you jump on and get a chance to fish some cash out and buy a ticket.
So now we are on our form of transport we carry on. However the pro/con is now reversed. At each train stop, there is a specific stop time, usually under a minute where people can get on/off the train, and we continue on. All very uniform, no delays.
As each bus stops, you get everyone fishing their cash out, trying to find change, ask the driver what ticket they need, and you can end up with lengthy unpredictable delays at each stop.
Now look at the city cat. With the city cat, there is only a small delay at each port allowing people on and off the citycat, no requirement to have a ticket for this part. One on the cat (and after it has perhaps taken off and you are en route along with all other passengers), you can purchase your ticket.
Citycat is obviously superior! Why can't we use this on other forms of transport?
When visiting Melbourne, the Tram system there is run like the Citycat. The driver is seperate and only responsible for driving the tram, each tram has a ticket machine on board so you can buy a ticket. Would be great to have something similar on trains, though with the overcrowding we have I guess that's almost impossible to use in rush hour.
An interesting thing we saw in Japan with buses was that you pay for your ticket when you get OFF the bus. Gives a bit more leeway, as once on the bus you can sit down and work out how much you should pay. Gives people a chance to organize themselves more than when they get on (when running late for a train, you can't stop and pull out your cash in preparation easily)
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3 comments:
Hi Nate,
Yeah, i think this is the logic that has resulted in go cards (or oysters as i believe they are called in London).
In essence, the problems have been (i) wages (for the bus conductor or 6 train carriage conductors) and (ii) logistics - the physicality of having space for the cashier and a queue, without obstructing doors or reducing seating capacity.
As is often the case these days, the answer is I.T. (which is good news for your friendly neighbourhood computer programmer)
The go card scanner combines your two loves - immediate embarking when disorganised, and not having to wait for other disorganised people. Additionally, it removes the problem of queues at the cashier, as it takes around 2 seconds per person.
In short, the go card does everything a CityCat or tram system does plus what the Japanese buses do (calculating fares on departure) with the added bonus that it's done automatically by computers. And on the occasion that you've just missed a train, you can fill in time by topping up your credit for future trips.
If only they could get a decent pricing structure, it would be fantastic!
started replying to this but it got out of hand... new post
http://monkeyfesto.blogspot.com/2009/08/go-cards-nice-idea-poorly-implemented.html
Hooray for Melbourne trams! (I just started reading your blog and wanted to say hello!)
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